Privacy policy

This privacy policy sets out how Seattle Coffee Gear ("we," "us," or "our") uses and protects any information that you give us while using this website. We are committed to ensuring that your privacy is protected. Should we ask you to or if you provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, email address, phone number, and billing and shipping addresses.
• Order and account information such as the products you buy, return, or subscribe to, your order history, and your account settings.
• Payment information processed securely through our payment providers.
• Communications with us including support requests, chat conversations, reviews, and survey responses.
• Device and usage information such as your IP address, browser type, and how you use our website, collected through cookies and similar technologies.
• Preferences such as your marketing choices and the products you are interested in.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Processing and fulfilling your orders, payments, returns, and subscriptions, and providing customer support.
• Internal record keeping - We keep order details for as long as needed to provide our services, support returns and warranties, and meet legal, tax, and accounting requirements. You may request that we delete your personal information at any time, subject to these requirements and our E-commerce Platform's policies.
• Protecting against fraud and keeping our website secure.
• We may use the information to improve our products and services.
• We may periodically send promotional emails and, if you sign up, text messages about new products, special offers or other information which we think you may find interesting.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests and to show you relevant advertising.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. No security measures are perfect, so we cannot guarantee absolute security.

How we use cookies

A cookie is a small file placed on your device when you visit a website. Cookies and similar technologies, such as pixels, help a website remember your preferences, understand how visitors use it, and show relevant advertising.

We and our partners use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our site, test improvements, and deliver and measure advertising. Some analytics tools may record how you navigate, click, and scroll on our pages so we can find and fix problems.

Where required by law, we ask for your consent before using non-essential cookies, and you can update your choices at any time through our cookie preferences. Most web browsers also let you block or delete cookies, but this may prevent you from taking full advantage of the website.

Product Reviews and Feedback

After a purchase, we may invite you to review your experience or answer a short survey. We use third-party review providers to send these requests and display reviews, which involves sharing your name, email address, and order number with that provider. Reviews you submit may be displayed publicly. You can opt out of review requests at any time using the unsubscribe link in any request.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the use of your personal information in the following ways:

• You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email, and opt out of marketing text messages by replying STOP to any message.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may also change your mind at any time by letting us know using our Contact Us information.

We do not sell your personal information to third parties for money. We share information with service providers who perform services on our behalf, and with advertising, analytics, and affiliate partners that use cookies and similar technologies. Under some state privacy laws, sharing with these partners may be considered a "sale" or "sharing" of personal information even though no money is exchanged. You can opt out of these uses at any time here. We will only send you promotional information about other companies' products if you have agreed to receive it.

Depending on where you live, you may have the right to request access to the personal information we hold about you. There is no fee for this request. To make a request, email us at support@seattlecoffeegear.com. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

If you believe any information we hold about you is incorrect or incomplete, email us at support@seattlecoffeegear.com and we will promptly correct any information found to be inaccurate.